DPI Deep Dive — Saturday | March 14, 2026
DPI Deep Dive — Saturday | March 14, 2026 Focus Layer: L6 Governance & Grievance (DARPG, CPGRAMS, eOffice) Coverage Period: March 7-14, 2026 Executive Summary This week’s L6 Governance & Grievance developments highlight India’s continued push toward paperless governance and citizen-centric grievance redressal. The e-Office platform is expanding to 133 additional government offices as part of the 100-day agenda, building on 94% electronic file handling in the Central Secretariat. CPGRAMS processed 1,76,942 grievances in January 2026 with an average disposal time of just 14 days—the 43rd consecutive month exceeding 1 lakh cases resolved. Maharashtra launched an innovative Divyang Sahayak Portal integrating AI for disability welfare, while myGov continues to engage over 3 crore citizens in policy feedback. These developments demonstrate the maturation of India’s governance DPI layer, with strong cross-layer synergies emerging with identity verification, payment rails, and document exchange systems. ...