Layer: Saturday

DPI Deep Dive — Saturday | March 21, 2026 Focus Layer: L6 Governance & Grievance (DARPG, CPGRAMS, eOffice) Coverage Period: March 14-21, 2026 Executive Summary This week’s L6 Governance & Grievance layer reveals sustained momentum in India’s digital grievance redressal ecosystem. CPGRAMS continues to process over 10,000 grievances daily, with the 43rd Monthly Report for February 2026 showing 1.63 lakh resolutions across central ministries. However, the system faces growing challenges in state-level pendency and rural accessibility despite CSC integration. Meanwhile, eOffice implementation continues expanding across government departments, with critical voices raising concerns about digital welfare systems and exclusion risks. ...

DPI Deep Dive — Saturday | March 14, 2026 Focus Layer: L6 Governance & Grievance (DARPG, CPGRAMS, eOffice) Coverage Period: March 7-14, 2026 Executive Summary This week’s L6 Governance & Grievance developments highlight India’s continued push toward paperless governance and citizen-centric grievance redressal. The e-Office platform is expanding to 133 additional government offices as part of the 100-day agenda, building on 94% electronic file handling in the Central Secretariat. CPGRAMS processed 1,76,942 grievances in January 2026 with an average disposal time of just 14 days—the 43rd consecutive month exceeding 1 lakh cases resolved. Maharashtra launched an innovative Divyang Sahayak Portal integrating AI for disability welfare, while myGov continues to engage over 3 crore citizens in policy feedback. These developments demonstrate the maturation of India’s governance DPI layer, with strong cross-layer synergies emerging with identity verification, payment rails, and document exchange systems. ...